FAQ
Questions, answered
Everything you need to know about the scan, sizing and delivery.
Do I need to pick a shoe size?
Yes. Choose the US size you normally wear. The scan does not recommend a size. That size is the outline, and after you order the phone scan shapes the arch on it. Our size guide compares men's, women's, and foot length.
How does the phone scan work?
Put on white socks and roll up your pant legs. Place a sheet of plain white Letter or A4 paper on a hard floor and stand with one foot flat, right next to it. Hold your phone upright with your arms extended and angled down, and take one photo of each foot. Next, you’ll see 3D models of your feet, with the length and width of each foot in millimeters. The photo-by-photo guide is how to scan your feet with your phone.
Full Length or 3/4 Length?
Full Length runs heel to toe and replaces your shoe’s original insole. Made for athletic and walking shoes and work boots. 3/4 Length ends just behind the ball of your foot. Made for dress shoes, flats and snugger shoes. 3/4 Length is coming soon. Full Length is available now. The shoe-by-shoe note is the length guide.
When will my order arrive?
Made to order. Plan on delivery within about 14 days in the US once the pair is being made. We ship to the United States. Standard shipping is $7.99, and shipping is free when your order total is $99 or more, before shipping.
How long do they last?
Built to last for hundreds of miles of wear. The longer note is how long insoles last.